Please email us at email@example.com with any questions, concerns, or comments. Please allow 24-48 hours for a reply Monday through Friday (holidays may extend response times).
Once you place your order, it will take 1-2 business days to process. Orders placed after 11 AM Central Standard Time (CST) will begin processing the next business day. You will receive a notification email with a link to tracking information when your package ships. For further information regarding cost of shipping and transit time, please see below under "Shipping".
We do not include invoices and/or return slips in order to reduce packaging waste. You can reach out to firstname.lastname@example.org with your order number and they will be able to assist you.
We accept all major credit cards, PayPal, and Apple Pay.
You can check the status of your order in your account. Please note that it can take some carriers up to 1 business day after an order has been shipped to show updates in tracking.
We do not have the ability to change or modify orders once they have been placed. Please email email@example.com with your order number as soon as possible if you wish to cancel your order, and a member of our customer support team will assist you.
Please email firstname.lastname@example.org with your order number and updated shipping address as soon as possible if you would like to change your shipping address. We cannot promise that we can change the shipping information once the order has been placed but we will try our best to accommodate changes.
We ship to all 50 states in the U.S. and Puerto Rico.
Please allow 2-3 business days for us to receive and process your order. Holidays may extend processing time by 1-2 business days.
For orders in the U.S. - Standard Shipping is Free on all Orders. Please allow up to 10 business days to complete delivery if Standard Shipping is chosen.
The following upgraded shipping methods are also available.
*Please allow for a few additional days in transit when the order is shipping to Alaska, Hawaii and Puerto Rico.
You can find tracking information of your order in your account or in your shipping confirmation email.
In the event you would like to return your product, please email email@example.com with your order numbers, email address and exact shipping address and we will be happy to refund any unused/new products in their original packaging less a $12 shipping fee that will be deducted from your refund amount.
Used / opened products may not be returned.
If any items are destroyed or damaged when you receive your order, email firstname.lastname@example.org with your order number and a photo of the items that are damaged, including damaged shipping boxes, and we will gladly send you a replacement.
Our packages do not include return slips. Please email email@example.com for assistance and you will be emailed a return slip.
Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: original shipping charges will not be refunded. You will receive a notification with your refund information once it is processed.
We believe that beauty should do no harm. We use and offer products that are free of chemicals that have been proven to disrupt or potentially damage your skin / body / well being. There are a wide range of effective and clean products available and we strongly believe that we can achieve the results you want with safe products.
Full ingredient listings are available on the individual product pages, under “Ingredients.” Where possible, we have included derived-from details.
Certain products are gluten-free, this information is available on the product pages.
A selection of our products are vegan. This information is available on our product pages.
Yes, all of our products are cruelty free!
Yes, we do offer electronic gift cards. A personal message to the recipient can be included with the gift card at checkout. To purchase one, please visit Gift Cards. Gift cards can be used at any location for services and retail purchases as well as online orders.
Yes! We would love to include a hand written note. Please email us your order number and gift message to firstname.lastname@example.org.